During your visit, you may be asked to present the credit card used for the transaction as well as a photo ID.
The administration of the Village Québécois d’Antan as well as all of its employees cannot be held responsible for accidents or the loss or theft of items in all of its facilities, including all sites, trails, attractions, pavilions, parking lots, entrances, and exits.
In case of emergency and/or extreme weather conditions, the administration of the Village Québécois d’Antan reserves the right to temporarily close access to the site, within regular business hours, without any form of compensation*. In case of temporary closure, the announcement of said closure will be posted on the website and social media of the Village Québécois d’Antan.
As the Village Québécois d’Antan and its activities change with the seasons, some attractions and/or sections of the site may be closed or may not be accessible to visitors during the regular opening hours of the village.
Pets are not allowed on the Village Québécois d’Antan premises.
The Village Québécois d’Antan is a non-smoking site.
Any person who contravenes the safety instructions and the general rules of the site, specific to the installations, will lose the privileges conferred by his or her admission ticket or season pass, resulting in immediate expulsion.
*Visitors who are on the Village site during a temporary closure caused by an emergency and/or extreme weather conditions will not be given a refund or be compensated. The only visitors who are eligible to a refund are those who have not used their tickets before the temporary closure was announced (i.e., visitors who are not present when the closure occurs). You must contact the Village team at [email protected] including your transaction number starting with VQA-.
PRIVACY POLICY
With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why the administration of the Village Québécois d’Antan is committed to protecting the confidentiality of the personal information it collects.
Collection of Personal Information
The administration of the Village Québécois d’Antan collects the following information:
- Last name
- First name
- Email address
- Address
- Date of birth
- Credit card payment information (i.e., name on card, card number, expiration date, and CVV)
The personal information is gathered through forms and through the interactivity established between you and the Village Québécois d’Antan website. In addition, as indicated in the following section, we use cookies and/or log files to gather information about you.
Forms and Interactivity
Your personal information is collected through forms such as the following: forms for purchasing products via the Internet (e.g., tickets, subscriptions, reservations, activity registration, donations, gift card purchases), contact forms, day camp registration forms, and contest entry forms.
The administration of the Village Québécois d’Antan uses the information collected for the following purposes: the sale of products on its website, registration for the day camp, or to contact you when you make a contact request.
Log Files and Cookies
The administration of the Village Québécois d’Antan collects certain information through log files and cookies. This information includes mainly the following:
- Last name
- First name
- Email address
- Address
- Date of birth
- Credit card payment information (i.e., name on card, card number, expiration date, and CVV)
The use of such files allows us to facilitate the entry of data for the customer during a purchase on the website.
Right of Opposition and Withdrawal
The administration of the Village Québécois d’Antan is committed to offering you the right to withdraw your consent or object to our use of your personal information.
The right to object is the possibility offered to Internet users to refuse for their personal information to be used for certain purposes mentioned at the time of collection.
The right to withdraw is the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.
To exercise these rights, you can contact the administration of the Village Québécois d’Antan by email at [email protected].
Legislation
The administration of the Village Québécois d’Antan is committed to respecting the legislative provisions set out in the Civil Code of Quebec.
PURCHASING POLICY
Exchanges and Refunds
No exchanges, refunds, or date changes are possible after a ticket has been purchased.
Resale
The resale of tickets is illegal and strictly forbidden.
Loss and Theft
No lost, stolen, or unused tickets will be replaced.
Temporary Closure
In case of emergency and/or extreme weather conditions, the administration of the Village Québécois d’Antan reserves the right to temporarily close the site.
Regular Ticket: In the event of temporary closure, visitors who are on the Village site will not be given a refund or be compensated. The only visitors who are eligible to receive a refund or a ticket of the same value to return at a later time are those who have not used their tickets before the temporary closure was announced (i.e., visitors who are not present when the closure occurs).
Group Reservations: In the event of temporary closure of the site, the clauses in your reservation contract concerning this type of closure will apply.